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Frequently Asked Questions

Below are a few questions that are regularly asked. If your question isn’t here please feel free to send us a question either by email, twitter, facebook or by giving us a call. Click here for our full contact details.

How Much Do You Charge for Delivery?

Standard delivery to mainland UK is free (2-4 working days). We are sometimes able to upgrade to a quicker delivery, but please contact us to check if this is possible for the items you are ordering first.

When Will My Order Be Delivered?

If the items are in stock with our supplier your order will be sent within 2-4 working days (although we'll be quicker if we can!). 

If we or our supplier is out of stock for any reason we will inform you via email within one working day of placing the order.

If you have an urgent order and want to check stock levels please call us on 029 2000 2524 and we'll be happy to check on stock levels.

If I choose the wrong unit can I send it back?

Yes, we accept returns so if you accidentally order the wrong thing just get in touch and we’ll arrange for you to get it shipped back to us and on receiving the items we’ll refund you the money. As long as you bought the item within the last 45 days and is the the same condition you received it in we will accept the return.

If you do send it back please send it to:

Socket Store Limited
T/A Light Store
Unit 23B
Taff Business Centre
Tonteg Road
Treforest
CF37 5UA

Please see our returns policy for more details.

How do I know it is safe to buy from Light Store?

We treat your security very seriously. We use one of the world's leading certificate suppliers to ensure your details are not compromised.

We do not store any of your payment details, while this means you have to give the payment details for each order it does safeguard them.

We use only use trusted payment processors to take your payments like Paypal and HSBC. 

Do you give additional discount on your web prices?

Yes, we're happy to offer an additional 5% on order over £500 or 10% on orders over £1,000. Don't worry, we'll automatically apply it for you within your basket, so you don't need to do anything to qualify. 

What payment methods do you accept?

We can take payment by credit and debit card, PayPal and Google Checkout, giving you the most flexibility to pay in the way that suits you best.

Do The Products Have Any Warranty?

All items are guaranteed against faults for 24 months. If you have a problem within that period please contact us. We will organise for you to send the item back and on confirmation of the fault we will refund or replace the item and reimburse you for any postage costs incurred.

Do you Export?

No, unfortunately we are not currently able to export our lighting.

Please note, we are not able to export lighting currently.

Discount Available

5% Discount on orders over £500*

10% Discount on orders over £1,000*

*automatically applied to your shopping basket
Read more about discount codes here

Free Delivery On All Orders!†

Delivery Times

Delivery date given within the shopping basket

Usually: 3-4 working days

Lead times: On some items there is a lead time. This will be noted on the product and at checkout stages.

Please note: Working days are Mon-Fri

†Standard RM48. Mainland UK Only

Returns and Warranty

45 day return policy on all orders*

2 years warranty on all products

*items must be unused and in original packaging

All Products Comply with British Standards